What Marietta Homeowners Say About Alcott Chimney Marietta
Reviews are how we earn the next job. Since 2002, we’ve built our reputation in Marietta one fireplace at a time, and the feedback below reflects what actually happens when our technicians arrive: a written price before any work starts, a background-checked professional announced by name and photo, and a clean, safe chimney when they leave. We don’t ask for praise. We ask homeowners to hold us to the Threshold Standard, and these reviews show what that looks like in practice.
Recent Reviews
“We’d just bought a 1970s ranch near Marietta Square and had no idea when the chimney was last touched. Alcott’s technician walked me through the creosote buildup with the camera before recommending anything. It wasn’t a scare pitch. He showed me the glaze, explained why it’s a fire risk, and gave me a written price for the sweep right there. No surprises at the end.”
Destiny N. – Marietta Square
“What sold me was that I knew exactly who was coming to my door. They sent Roger’s name and photo before the appointment, and he showed his ID badge when he arrived. That’s not something I’ve ever gotten from a trade company. The sweep itself was thorough, and he pointed out a cracked flue tile I would’ve never caught on my own.”
Jennifer P. – East Cobb
“We had a gas fireplace that wouldn’t stay lit, and two other companies told me it needed a full replacement. Alcott’s guy took it apart, found a bad thermopile, and had it running in under an hour. He even showed me the failed part before he swapped it. I paid exactly what was on the written estimate. That’s how it should work.”
Rachel M. – West Marietta
“Ruben’s team swept both of our fireplaces before burning season last fall. The technician found a birds nest in the living room flue and a decent amount of stage two creosote in the den chimney. He cleaned both, showed me the before and after photos, and told me the den liner could wait another season. I appreciated the honesty, and the written guarantee they gave me on the repair work was the reason I booked them again this year.”
Roger P. – Kennesaw Avenue area
“I’ll admit I’d skipped sweeping for three years because I didn’t think we used the fireplace enough for it to matter. The Alcott technician pulled a full bucket of creosote out of that flue and showed me exactly where the buildup could have ignited. No lecturing, just facts. I’ve already scheduled next year’s sweep so I don’t forget again.”
Destiny N. – Marietta Square
“We had Alcott install a DuraFlex liner after our inspection showed cracks in the old clay tiles. The job was done in a day, the work area was spotless when they left, and the price matched the estimate to the dollar. Six months later, the repair is holding up perfectly, and the written guarantee they gave me means I don’t have to worry if anything shifts.”
Jennifer P. – East Cobb
Why Customers Trust Us
The thread running through every review above is simple: Alcott does what we say we’ll do, and we put it in writing. Every job starts with a written price before work begins, so the number on the estimate is the number you pay. Every repair carries a written guarantee, and if that repair fails within the coverage period, the second visit is free. That’s the 365-Day Done Right Promise, and it’s part of every job, not an add-on. Behind every visit is the Threshold Standard: every technician is background-checked, identity-verified, and announced to you by name and photo before they ever set foot on your property. When a Marietta homeowner opens the door, they already know who’s standing there. Ruben Castellano has run Alcott Chimney Marietta on those terms since 2002, and the reviews above reflect it. If you’d like a sweep, an inspection, or gas fireplace repair in Marietta, call (229) 350-8952. A live person answers, and you’ll get a straight answer and a written price before anything happens.
Written by Ruben Castellano, Owner at Alcott Chimney Marietta, serving Marietta since 2002.